Support

Frequently asked questions

• How can I track my order?

  Once your order has been dispatched, a shipping confirmation email containing your personal Track & Trace link will be sent to the email address used at checkout.

• Can I change or cancel my order?

  Once an order has been submitted, our fulfilment process starts quickly. For that reason, we cannot guarantee that an order can be cancelled or changed. Please contact Customer Care as soon as possible if you have made a mistake. If your order has already entered the packing or dispatch process, changes or cancellation may no longer be possible.

• I haven’t received my order confirmation. What should I do?

  Your order confirmation is sent automatically to the email address provided at checkout. Please check your spam or junk folder first. If you still cannot find it, contact our Customer Care team through the Contact page and include the name and email address used for your order.

• How do I return my order?

  Use your order number and email address to start a return through the ‘Request Return’ link in the footer of our website. Select the item you wish to return, choose the return reason, select the available return method and submit the request. Follow the instructions provided in the Returns Portal. Please do not send products back without first registering the return.

• What if I receive the wrong or a damaged item?

  We are sorry if your order is incorrect or arrives damaged. Contact Customer Care as soon as possible, include your order number and clear photographs of the item, packaging and relevant labels. We will review the issue and provide the appropriate solution.

• What information should I include when contacting you?

  For order-related questions, please include your order number, the email address used at checkout and a clear description of your question. For damaged, incorrect or defective items, include clear photographs where relevant.